Company does not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for the Website or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to Company or on the Website. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at [email protected] with the email subject line “MINOR PERSONAL INFORMATION”.
2. INFORMATION THE COMPANY COLLECTS
We collect “Non-Personal Information” and “Personal Information.”
Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, certain Website preferences you submit and preferences that are generated based on the data you submit and number of clicks.
Personal Information includes information that is tied directly to you personally and which you submit to us through registering or other interactions with the Website.
We potentially collect the following categories of information from visitors to the Website:
(a) Anonymous Analytical Information That You Agree to Allow Us to Collect
The pages on this website use the WebIntegrity website analytics software program (“WebIntegrity”).
WebIntegrity is a software tool that tracks your activity only while you are on this site and only if you agree to let it do so. If you consent, it will track your mouse movements, clicks, scrolling, and other mouse events. WebIntegrity may also collect and record certain metadata about your session but none of the information that it collects is used to link your activity to you personally (i.e., personally identifiable information) nor does it collect any textual information that is entered on a page. The collected information may be saved on our server for analysis of your visit to the website. It may also be viewed in real time as it is collected. When you leave a WebIntegrity-enabled webpage it will cease to collect information unless you access another page on this website on which WebIntegrity is installed.
The first time you visit this website you will be asked to either “opt-in” or “opt-out” to monitoring by WebIntegrity. If you select “opt-out” or you accept the default choice you will not be monitored. You will need to manually consent (”opt-in”) to allow WebIntegrity to monitor your time on a webpage on which it is installed. Your choice (“op-in” or “opt-out”) will be remembered for 24 hours, during which time if you revisit this site your previous choice will be honored. After 24 hours, the next time you visit this site you will be asked once again if you consent to monitoring.
WebIntegrity does not collect any information on pages where it is not installed, nor does it track or collect any activity of yours that occurs outside of your web browser. The information collected by WebIntegrity is acquired for internal use only to help us improve your user experience and the information that it collects will not be sold or disclosed to others. When you leave this website, WebIntegrity will cease to collect information.
For more information about the data that WebIntegrity collects and how it is used see https://webintegrity.com/about-webintegrity.html.
If you have questions about Webintegrity after reviewing the link above, please contact us by sending email to [email protected] with the email subject “WEBINTEGRITY QUESTION”.
(b) Information You Provide to Us: Personal Information
For example, during the registration process, we may collect Personal Information which could include your name, your username, email address, organization, physical address, IP address, and browser information. If you order hardware or services from us we will also collect information necessary for fulfilling your order that might include billing and shipping information such as a credit card number, expiration date, shipping address, authorized user(s), phone numbers, order history, etc. We may also keep a record of your past financial and other transactions with the Company.
We may collect other Personal Information you provide us through your use of our services, such text messages and emails that you send to us, and transcripts of chat logs with our personnel. However, these private notes will not be shared with others unless you choose to allow us to share them.
You can choose not to provide us with certain personal information, but then you may not be able to take advantage of some of the Website features.
However, we do not link your Personal Information with any information collected by WebIntegrity, if you agree to allow it to monitor your session. The information collected by WebIntegrity is completely anonymous and maintained separately from other information that we collect from all visitors to the Website.
(c) Information Collected Automatically: Non-Personal Information, Aggregate Information, and Cookies
WebIntegrity places a persistent cookie on your computer that stores a date and timestamp that records the last time a browser operator encountered the WebIntegrity consent request that asks the visitor to either opt-into or opt-out of tracking. The cookie also contains a record of the operator's choice at that time. The WebIntegrity Transmitter, which is automatically loaded into your browser whenever you visit a web page that utilizes WebIntegrity, checks the cookie timestamp against the current date/time and, if it has been more than 24 hours since the browser operator last encountered the consent request, it will be presented again. On the other hand, if it has been less than 24 hours since the browser operator encountered the consent request, the previous response to the consent request (opt-in or opt-out) will be used again.
If no cookie is present, the consent request will be presented. This might occur because this is the first time the browser has been to the WebIntegrity equipped website. It could also be that the browser operator had been there previously but the browser was configured to reject all cookies.
Note that the term “browser operator” was chosen intentionally since the WebIntegrity approach makes it impossible to tell who gave the response to the consent request. The only information that the cookie gives us is that someone was using the same browser at a different time.
More generally, whether you agree to tracking by WebIntegrity or not, our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. Your IP address is a number that lets computers attached to the Internet know where to return your browser's request for data. We use your IP address to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and to allow us to understand the distribution of geographic locations of visitors to our website. Your IP address does not identify you to us personally. We do not use any of the limited information we collect about your computer, including its IP address, to attempt to identify you personally.
Whenever you interact with our Website, we automatically receive and record information provided by your browser on our server logs. This information includes your IP address, “cookie” information, and the page you requested.
To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to assign each visitor a unique User ID in order to better understand the user's individual interests using the Website. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive.
The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
When we collect usage information (such as the numbers and frequency of visitors to our site), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often customers use parts of the Website, so that we can make the Website appealing to as many customers as possible. We may also provide this When we collect usage information (such as the numbers and frequency of visitors to our site), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often customers use parts of the Website, so that we can make the Website appealing to as many customers as possible. We may also provide this aggregate information to others, so that they can understand how often people use our services and our Website. We never disclose aggregate information to others in a manner that would identify you personally.
(d) E-mail and Other Communications:
We may contact you, by email or other means; for example, we may send you product update information, Website changes, promotional offers on behalf of the Company or communicate with you about your use of the Website or our products. If you do not want to receive email or other mail from us, please indicate your preference through your account settings. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make emails more interesting and improve our service.
3. HOW THIS INFORMATION IS USED BY THE COMPANY
We use Personal Information to operate, improve, understand and personalize our services. For example, we use Personal Information to:
- Create and manage user and company profiles
- Communicate with you about our company and services
- Contact you about service announcements, updates or offers
- Provide support and assistance for our products and services
- Personalize website content and communications based on your preferences
- Meet contract or legal obligations
- Respond to your inquiries
- Fulfill your requests
- Comply with our legal or contractual obligations
- Resolve disputes
- Measure and evaluate access to and traffic on the public area of the Website, and create user navigation reports for our site administrators
- Protect against or deter fraudulent, illegal or harmful actions
- Enforce our Terms of Service
We will only use your Personal Information if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.
- Contractual Necessity: We process the following categories of Personal Information as a matter of “contractual necessity”, meaning that we need to process the data to perform under our terms of service with you, which enables us to provide you with our services. When we process data due to contractual necessity, failure to provide such Personal Information will result in your inability to use some or all portions of the Services that require such data.
- Consent: In some cases, we process Personal Information based on the consent you expressly grant to us at the time we collect such data. When we process Personal Information based on your consent, it will be expressly indicated to you at the point and time of collection.
- Other Processing Grounds: From time to time we may also need to process Personal Information to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.
4. WHO WE SHARE YOUR INFORMATION WITH
We neither rent nor sell your Personal Information to anyone. We share your Personal Information with third parties only as described below.
We sometimes employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. For example, if you were to engage in a credit card transaction via the Website, we would need to allow a credit card processing company to verify the transaction; however, that company would only be authorized to use your credit card information to the extent we needed their assistance in completing your transaction.
(b) Business Transfers:
We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we are reorganized or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party. We will try to give you advance notice if your Personal Information will be transferred to a third party in this manner, so that you can delete your account with us if you choose.
(c) Protection of Company and Others:
We may release Personal Information when we believe in good faith that release is necessary to comply with that law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
(d) With Your Consent:
Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and you will have an opportunity to intervene and prevent the sharing of this information.
(e) When Requested or Required by Law:
In addition, we may disclose information about you:
- When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences.
- In connection with any legal proceedings or prospective legal proceedings.
- In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the terms of this agreement and for complying with applicable laws and regulations.
5. SECURITY OF YOUR PERSONAL INFORMATION
We take commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of all of our data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
We take special precautions to protect your information, including your Personal Information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data) via the Website, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The servers in which we store personally identifiable information are kept in a secure environment and accounts that that have access to such information are protected by passwords and utilizable only by employees with whose job description requires it.
All information gathered on our Website is securely stored within our controlled databases. The databases are stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. In spite of our best commercial efforts, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By accessing our website and using our service, you acknowledge that you understand and agree to assume these risks. However, we believe that our security measures are consistent with or exceed industry norms for this sort of business.
Your account is protected by a password for your privacy and security. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
Finally, we cannot guarantee that information you send to us will not be intercepted while being transmitted to us over the Internet.
6. Your Rights Regarding the Use of Your Personal Information
This section is subject to specific disclosures on privacy rights set forth below. We are committed to facilitating the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification or deletion of your personal information and/or the right to opt out of the sale of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations. You may also contact us at [email protected] or utilize the controls in your account to modify or delete your personal information. Please note that at any time you have the option to deactivate your account.
Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.
Through your account settings, you may access and, in some cases, are able to change or delete certain Personal Information you've provided to us. The information you can view and update through your account may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us at [email protected] with the email subject line “QUESTION ABOUT MY DATA”.
(b) Your European Privacy Rights and Choices (GDPR).
If you reside or otherwise find yourself in the territory of Europe, your privacy rights under the European data protection law include:
- Transparency and the right to information. Through this policy we explain how we use and share your information. However, if you have questions or need additional information you can contact us any time.
- Right of access, restriction of processing, erasure. You may contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such personal information, which requests we will do our best to honor subject to any legal and contractual obligations.
- Right to withdraw your consent at any time. When we process your personal data based on your consent, you have the right to withdraw it at any time.
- Right to object at any time. You have the right to object to the processing of your personal data based on your specific situation. We will assess your request and provide a reply in a timely manner according to our legal and contractual obligations.
- Right to data portability. You have the right to data portability of your own personal data by contacting us.
- Right not to be subject to an automated decision, including profiling. We do not make automated decisions using your personal data that may negatively impact you.
- Right to lodge a complaint with a supervisory authority. If you consider that the processing of your personal data infringes your privacy rights according the European Privacy regulation, you have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement.
If you have a question or concern about your European privacy rights please contact us at [email protected] with the email subject “EUROPEAN PRIVACY RIGHTS QUESTION”.
(c) California Disclosures
The Company is compliant with the CCPA (California Consumer Privacy Act) and CPRA (California Privacy Rights Act) to the extent applicable. We do not collect personally identifiable information from you without your consent. In some cases, Personal Information is intentionally excluded from the information we collect (e.g., when WebIntegrity collects tracking data) and this may affect our ability to allow you to copy, correct, or delete your data since there is no way for us to associate it with you.
If you choose to exercise your rights under the CCPA or CPRA, we will use commercially reasonable methods for verifying your identity information and prevent the release of information to unauthorized parties, prior to releasing any information. All email requests for exercising your rights must have the subject line “CCPA/CPRA RIGHTS REQUEST” and include your full name, email address, and phone number. We may request additional information to verify your identity.
California “Shine the Light” Information-Sharing Disclosure:
California residents may request a list of all third parties with respect to which we have disclosed any information about you for direct marketing purposes and the categories of information disclosed. If you are a California resident and want such a list, please send us a written request by email to [email protected] with “CALIFORNIA SHINE THE LIGHT RIGHTS” in the subject line.
California Do Not Track Disclosure:
We do not recognize Do Not Track browser signals. Other website operators may have their own independent policies with respect to Do Not Track.
California Consumer Privacy Act Disclosures.
Under the California Consumer Privacy Act (CCPA), California residents have the right to request:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- The business or commercial purpose of collecting or selling personal information;
- The categories of third parties with whom we share or sell personal information;
- The categories of personal information about you that we have sold; and
- The specific pieces of personal information we have collected about you.
Additionally, you have the right to request deletion of your personal information, the right to opt out of the sale of your information (if applicable) and the right not to be discriminated against for exercising any of your CCPA rights. If you have a question or concern about your California privacy rights please contact us at [email protected] with the email subject “CALIFORNIA RIGHTS PRIVACY QUESTION”.
7. YOUR CHOICES RE INFORMATION DISCLOSED TO US
You can always choose not to disclose information to us, but keep in mind some personal information may be need to be provided to us in order to make it possible for you to purchase hardware or services or to take advantage of some of the features of our Website.
You may be able to add or update certain personal information as explained in Section 5 above. When you update your information, however, we may maintain a copy of the unrevised information in our records.
You may request deletion of your registered account, if you have one, by sending an e-mail to [email protected] with the subject line “ACCOUNT DELETION". Please note that some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your personal information after you delete your account, but not in a manner that would identify you personally.
8. CONCERNS ABOUT THIS POLICY
10. QUESTIONS OR CONCERNS
Updated: December 29, 2022